Effective Date: 1st November 2024

Mistry Market (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information about users of our platform, including customers and service providers, who access and use our website, mobile app, and related services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services. This includes:

a. Personal Information:

When you create an account, book a service, or sign up as a service provider, we collect personal details such as:

• Name
• Email address
• Phone number
• Home or office address
• Payment details (for billing purposes)
• Profile picture (optional for service providers)

b. Service Information:

We collect information related to the services you request or provide, such as:

• Details of the requested service (e.g., TV repair, AC installation, plumbing work)
• Dates and times of service
• Location of service

c. Device and Usage Data:

When you use our Services, we automatically collect:

• IP address
• Browser type
• Device information (such as operating system, mobile network, and device identifiers)
• Log data (e.g., access times, pages visited, and clicks)

d. Cookies and Tracking:

We use cookies and similar tracking technologies to collect data about how you interact with our Services. This helps us personalize content, analyze trends, and improve functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide Services:

• To connect customers with service providers
• To process bookings and payments
• To send notifications about service updates or changes

b. Customer Support:

• To address inquiries, complaints, or disputes
• To improve customer and service provider satisfaction

c. Marketing and Communication:

• To send promotional materials, newsletters, and updates (you can opt out at any time)
• To inform you about new features, promotions, and relevant services

d. Analytics and Improvements:

• To analyze and understand usage trends and preferences
• To improve our Services and develop new features
• To conduct internal audits, troubleshooting, and data analysis

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following ways:

a. Service Providers:

• We share customer information with service providers to complete bookings.
• We may share service provider information with customers for coordination and service delivery.

b. Legal Obligations:

We may disclose your information when required by law or in response to legal processes such as:

• Complying with court orders, law enforcement requests, or legal proceedings
• Protecting the rights, property, and safety of our users and the public

4. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for up to two years or as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to delete your account, you can request this by contacting us at the details below.

6. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction:

You can access and update your personal information by logging into your account.

b. Opt-Out of Marketing:

You can opt out of receiving marketing communications by following the instructions in the emails or contacting us directly.

c. Delete Your Information:

You may request the deletion of your personal information by contacting us, although some information may be retained for legal or operational purposes.

d. Data Portability:

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have collected information from a child, we will delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Mistry Market
Phone: 01776286404
Email: hello@mistrymarket.com
Address: 47, Compact Bayezid Square, 1st floor, Bayeazid chittagong